We're here
Real people, real answers. Write to us and we'll get back to you — usually within a business day.
How to reach us
The fastest path is email: support@eversea.studio. Include your account email and, if relevant, a screenshot. For questions about your data or privacy, write to privacy@eversea.studio instead.
Response time
We aim to reply within one business day (Mon–Fri, Europe/Paris time). Complex billing or refund requests may take longer while we look up your account.
Billing, refunds, cancellations
You can cancel any subscription from Settings → Account at any time. Your access continues until the end of the paid period. One-off readings are non-refundable once generation begins. For anything outside these defaults, write to support@eversea.studio and we'll look at it case by case.
Your account and your data
You can export or delete your account from Settings. Deletion removes your personal data within 30 days. If you're locked out — reset your password from the sign-in screen, or write to us and we'll help you back in.
Bugs, feedback, feature ideas
We want to hear it. Email support@eversea.studio with what happened (or what you wish worked differently) and we'll add it to our list. If a bug is blocking you, say so and we'll prioritise.